It's all about CUSTOMERS

Customer Relationship Management.


Using the vcita App, an integrated Customer Relationship Management (CRM) tool at additional cost, every interaction your customers have with your business is logged, and added to a sophisticated CRM record, building their unique profile and history. You can also import any existing customer databases, using Excel spreadsheets.


Your online business has a live feed of customer actions, on your dashboard. Whenever customers open a newsletter, submit a web form, purchase a product and so forth, you can see their action appear in real time on your live feed. You can automate SMS and email notifications to allocated users of the system, notifying them of important events. Trigger these workflows business-wide, to ensure your online business is always on its feet. You can edit and sort customer details, all from one simple to use, central interface - both desktop and mobile App. Monitor and control cases, orders, access privileges and subscriptions with ease.


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Manage payments, subscriptions, relationships, orders, accounts and Email and SMS marketing lists. Our CRM technology gives you everything you need and best of all it's all part of our 'point and click' fully integrated ecommerce PaaS solution - giving you massive value for money and powerful tools and systems at your disposal.


Control Who Sees What! Any part of your site can be a Secure Zone protected by 256 bit encryption allowing for the secure transmission of customer data and transactions. We build in to every site POWERFUL BUSINESS FUNTIONALITY which can assign customers unique Usernames and Passwords, or allow customer's to set their own, login to their online customer account, and view or update their Personal Information securely. Keep private information secure or sell access to Secure Zones to customers, on a subscription basis. With so many ways to protect sensitive data, we know our technology and systems can be trusted to deliver!


Check the vcita page for further information on how a Business Management solution can drive your business forward, or simply Contact us if you need help.


Let's talk!





Secure Enquiry
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DESIGN


  • Ask questions
  • Gather qualitive data
  • Consult and interview
  • Build concept designs
  • Agree payment option
  • Agree deadlines
  • Design Spec Agreement


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DEVELOP


  • Sound business strategy
  • Clear governance
  • Functional design
  • Great end-user experience
  • Strong business processes
  • Fast implementation
  • Responsive design
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DEPLOY


  • Full platform testing
  • Rollout of email accounts
  • Quality checks
  • Create email marketing
  • Ongoing evaluation
  • Platform evolution
  • Inclusive of upgrades

ATTRACT

  • Ehanced content
  • Enhanced SEO
  • Email marketing

ENGAGE

  • Enhanced visuals
  • Online video
  • Longer dwell time
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CONVERT

  • Calls to action
  • Increased spending
  • Email marketing